doValue Greece

Our Operating Principles

17 June 2021

doValue Greece offers credit servicing for loans issued by credit or financial institutions under Articles 1 and 2 of Law 4354/2015.

See the laws, regulations, principles and codes of conduct that govern our operation.

License, purpose and supervision of activities

doValue Greece has been licensed by the Bank of Greece. The Greek Ministry of Development, the Hellenic Data Protection Authority and other authorities also supervise our operations.

License from the Bank of Greece

doValue Greece has been licensed by the Bank of Greece as a credit servicing company under Law 4354/2015, with Credit and Insurance Committee Decision 220/13.03.2017 (only available in Geek).

Credit servicing

doValue Greece Loan and Credit Claim Management Company SA is a special purpose company offering credit servicing in compliance with Law 4354/2015.

Supervision of operations

The Bank of Greece supervises all credit servicing companies, including doValue, in compliance with Law 4354/2015 and Executive Committee Act 118/19.05.2017, as amended and in force.

Our individual operations are also supervised by other authorities, including:

doValue Greece operation

The operation of doValue Greece is governed by Law 4354/2015 and Executive Committee Act 118/19.05.2017 of the Bank of Greece.

Law 4354/2015

The operation of doValue Greece is governed by Articles 1-3A of Law 4354/2015 (only available in Greek) on “Management of non-performing loans”, as in effect from time to time.

Executive Committee Act of the Bank of Greece

The operation of doValue is governed by Executive Committee Act 118/19.05.2017 of the Bank of Greece on the subject “Framework of establishment and operation of credit servicing firms”, as in effect from time to time.

Preventing and combating financial crime

We implement policies and follow procedures to prevent the use of the financial system to legalise revenues from criminal activities and terrorist financing.

Combating money laundering and terrorist financing

We recognise the risks and the potential consequences from illegal activities, money laundering and terrorist financing.

To this end, we follow the legal and regulatory framework in force, especially:

  • Law 4557/2018 on “Prevention and suppression of money laundering and terrorist financing (incorporation of Directive 2015/849/EU) and other provisions”, as in effect from time to time.
  • Banking and Credit Committee Decision 281/17.03.2009 on “Prevention of the use of credit and financial institutions under Bank of Greece supervision for money laundering and terrorist financing”, as in effect from time to time.

US Financial Action Task Force (FATF)

We take into account the recommendations of FATF, the US Financial Action Task Force.

“Know your customer” principle

All the procedures for money laundering and terrorist financing prevention are based on the “Know your customer” principle.

According to this principle, we collect and keep adequate information for the debtors whose debt we manage, such as the certification and verification of their ID and financial performance.

Consumer protection

We implement policies and follow procedures for consumer protection according to the legal framework in force.

  • Law 2251/1994 (only available in Greek) on “Consumer protection”, as in effect from time to time.
  • Law 3758/2009 (only available in Greek) on “Companies for debtor notification of debts in arrears”, as in effect from time to time.

Personal Data Protection

doValue complies with the rules and regulations for personal data protection.