FOR DEBTORS

Debt Payment Methods

24 August 2021

To be consistent with your debt settlement, you need to ensure that you transfer the instalment amount into your loan account on time. Check which bank the account is held in (Eurobank or National Bank of Greece) and use the payment methods offered.

If your debt has been transferred following securitisation, you will receive a letter informing you about the beneficiary of the claim and the payment methods.

1. At branches

Eurobank: You may pay* at any Eurobank branches with the IBAN of your loan account. If you do not know your IBAN, ask the branch.

National Bank of Greece: If your debt falls within the Icon portfolio, you may pay at any

If your debt falls within the Frontier portfolio, you may pay at NBG branches, referencing your account number.

If you hold an account at NBG and you pay your debt through a relevant standing order, note that the current standing order remains in force, without requiring any further actions on your part.

2. Through ATMs or APS

Eurobank: You may pay* at any Eurobank ATMs or at Eurobank branches with APS with the IBAN of your debt account.

National Bank of Greece: If your debt falls within the Icon portfolio, you may pay at any NBG ATM.

If your debt falls within the Icon or Frontier portfolio, you may pay at any NBG branch with an APS, with your debt reference number or your account number respectively.

3. By phone

Eurobank: You may pay* over the phone through EuroPhone Banking with the IBAN of your debt account. You simply need an active Eurobank card and a EuroPhone Banking PIN.

Call 24/7 on +302109555000.

National Bank of Greece (NBG): If your debt falls within the Icon or Frontier portfolio, you may pay through NBG Phone Banking, referencing your debt reference number or your account number respectively.

Call 24/7 on +302104848484.

4. Through e-Banking

Eurobank: You may pay* online through Eurobank e-Banking with the IBAN of your debt account.

Log in with your credentials 24/7. You may get your Eurobank e-Banking credentials online, without going to a branch. You simply need an active Eurobank card and its PIN.

National Bank of Greece (NBG): If your debt falls within the Icon or Frontier portfolio, you may pay through NBG i-bank, using your debt reference number or your account number respectively.

5. Through mobile banking

Eurobank: You may pay* through your mobile with the Eurobank Mobile App and the IBAN of your debt account.

Download the app free of charge:

From Google PlayFrom App StoreFrom AppGallery

National Bank of Greece (NBG): If your debt falls within the Icon or Frontier portfolio, you may pay through NBG Mobile Banking, using your debt reference number or your account number respectively.

*For Debt payments methods 1 – 5 through Eurobank if  your debt belongs to portfolios of  Eurobank A.E, Mexico Finance Designated Activity Company (DAC), ERB RECOVERY DAC, Cairo No.3 Finance Designated Activity Company, Pillar Finance Designated Activity Company, Cairo No.1 Finance Designated Activity Company, Cairo No.2 Finance Designated Activity Company, Intrum Hellas Designated Activity Company, Polis.

6. With interbank money transfer

Given that cash transfers from one bank to another may result in delays until your debt account is credited, we suggest you carry out the payment order a few days before the instalment date.

This way you ensure timely payment so that you are consistent with your debt settlement.

7. e-Payment

Pay wherever you are, easily and securely.
Use the new e-Payment service to pay your debts online with a simple process.
You gain access to the service in 3 simple steps, without having to go to a branch:

  • Contact with company representative
  • Use of debit card
  • Registration of email

Find out more about e- Payment.