Updating debtor information

Bring your ID card, valid passport or any other identification document. In particular: If you serve in the security forces or the military, bring your uniformed services ID card.

If you are a Greek expatriate, bring your expatriate ID card.

If you are an EU citizen, bring an EU national ID card.

If you are not an EU citizen, bring a valid passport from your country of origin.

Bring your income tax return statement (latest) or any other original document proving your income. In particular:

If this is the first time you are filing a tax return and you have no tax return statement yet, bring an E1 tax form from the TAXIS website.

If you are under no obligation to file a tax return, bring a solemn declaration of exemption from tax return with your signature authenticated by any public authority or a Citizen Service Centre (KEP), as well as a certification of issued tax number from your local tax office.

If you have another tax residency apart from Greece, bring documents proving your foreign tax number

See other cases

Bring a recent phone bill (mobile, home or work) on your name and other original documents proving your address. In particular:

• Recent utility bill
• Rental agreement submitted to the tax office
• Certificate of property rental from the TAXIS website
• Certificate of permanent residency from the civil register

In all cases, you also need a phone bill (mobile, home or office).

If you are living with your spouse or parents and you don’t have a phone bill in your name, bring one of the following:

• A solemn declaration and proof of the address and phone number registered in the name of the spouse/parent you live with.
• A document proving that you are relatives (e.g. joint tax return) and proof of the address and phone number registered in the name of the spouse/parent you live with.

If you are not a Greek resident, bring a certificate from the competent public authorities of the country you live in, specifying your residency status, main address and phone number.

See the main original supporting documents you need to bring for your profession, phone number and business address, depending on your capacity:

If you are a salaried employee, bring a certificate from your employer or your most recent payslip.

If you are a pensioner, bring your pension payslip (latest).

If you serve in the security forces or the military, bring your uniformed services ID card, as well as proof of business address.

If you are a student, bring your student ID card and certificate of studies. If you are a farmer, bring your income tax return statement that mentions “Farming” under the “Total Income” section.

If you are a freelance professional, bring any document certifying your profession, such as:

• TAXISnet registration certificate where your business activities appear.
• Sole trader registration. Professional ID card.
• Document from the competent professional body.
• Insurance clearance certificate.
• Financial tax form for professionals (E3).

If you are running a household, bring a solemn declaration under Law 1599/1986 to declare that you are occupied in housework.

If you provide services with no registered offices, bring a solemn declaration under Law 1599/1986 and any document proving your home address.

If you are unemployed, bring a current unemployment card from the Labour Employment Office (OAED) or a solemn declaration under Law 1599/1986 proving you are unemployed.

If you are a non-Greek resident, bring a certificate from the competent public authorities of the country of residence or some other document. The document must specify your profession, business address and phone number in the country of residence.

In accordance with the legal and regulatory framework, doValue Greece, as a credit servicing company supervised by the Bank of Greece, is obliged to keep in its files complete, correct and updated details of debtors, as well as supporting documents verifying said details. In particular:

Legal and regulatory framework

doValue is legally obligated to keep full and correct information and supporting documents for every debtor in compliance with:

• the legal and regulatory framework in force for credit servicing companies (Law 4354/2015)
• Law 4557/2018, as amended and in force
• relevant decision 281/5/17.03.2009 of the Banking and Credit Matters Committee of the Bank of Greece, as amended and in force.

Full and correct details

Full details means that we keep in our files:

1. all the required identification details mentioned above, as well as
2. all the relevant supporting documents verifying said details, in accordance with Greek law.

Correct details means that your details are accurate, true and current.

Regular verification and updating

In accordance with legislation in force, we are legally obligated to regularly verify and update your information.