FOR DEBTORS

Updating debtor information

16 June 2021

We are legally obligated to keep full and correct information and supporting documents for every debtor.

Find out how to update your information and what supporting documents you need if you are:

  • a natural person – individual, self-employed professional or sole proprietorship company
  • a legal representative of a company
  • an individual associated with a company

If you are company, find out about updating company information.

How to update your information

Make an appointment at a Eurobank branch to update your information.

Supporting documents for proof of identity

Bring your ID card, valid passport or any other original photo ID. Specifically:

If you serve in the security forces or the military, bring your uniformed services ID card.

If you are a Greek expatriate, bring your expatriate ID card.

If you are an EU citizen, bring an EU national ID card.

If you are not an EU citizen, bring a valid passport from your country of origin.

To update your personal details, you have to visit a Eurobank branch.

Make an appointment at a Eurobank branch and bring your ID card, passport or any other photo ID.

Supporting documents for proof of income and tax details

Bring your income tax return statement (latest) or any other original document proving your income. Specifically:

If this is the first time you are filing a tax return and you have no tax return statement yet, bring an E1 tax form from the TAXIS website.

If you are under no obligation to file a tax return, bring a solemn declaration of exemption from tax return with your signature authenticated by any public authority or a Citizen Service Centre (KEP), as well as a certification of issued tax number from your local tax office.

If you have another tax residence apart from Greece, bring documents proving your foreign tax number.

In some cases, we may ask for additional documents. Our representative at the Eurobank branch will inform you.

Supporting documents for proof of address and phone number

Bring a recent phone bill in your name or other original documents proving your address and phone number. Specifically:

  • Recent utility bill
  • Rental agreement submitted to the tax office
  • Certificate of property rental from the TAXIS website
  • Certificate of permanent residence from the civil register

In all cases, you also need a phone bill (mobile, home or office).

If you are living with your spouse or parents and you don’t have a phone bill in your name, bring one of the following:

  • A solemn declaration and proof of the address and phone number registered in the name of the spouse/parent you live with.
  • A document proving that you are relatives (e.g. joint tax return) and proof of the address and phone number registered in the name of the spouse/parent you live with.

If you are not a Greek resident, bring a certificate from the competent public authorities of the country you live in, specifying your residency status, main address and phone number.

Supporting documents for proof of employment

See the main original supporting documents you need to bring for your profession, phone number and business address, depending on your capacity:

If you are a salaried employee, bring a certificate from your employer or your most recent payslip.

If you are a pensioner, bring your pension payslip (latest).

If you serve in the security forces or the military, bring your uniformed services ID card, as well as proof of business address.

If you are a student, bring your student ID card or certificate of studies.

If you are a farmer, bring your income tax return statement that mentions “Farming” under the “Total Income” section.

If you are a freelance professional, bring any document certifying your profession, such as:

  • TAXISnet registration certificate where your business activities appear.
  • Sole trader registration.
  • Professional ID card.
  • Document from the competent professional body.
  • Insurance clearance certificate.
  • Financial tax form for professionals (E3).

If you are running a household, bring a solemn declaration under Law 1599/1986 to declare that you are occupied in housework.

If you provide services with no registered offices, bring a solemn declaration under Law 1599/1986 and any document proving your home address.

If you are unemployed, bring a current unemployment card from the Labour Employment Office (OAED) or a solemn declaration under Law 1599/1986 proving you are unemployed.

If you are a non-Greek resident, bring a certificate from the competent public authorities of the country of residence or some other document. The document must specify your profession, business address and phone number in the country of residence.

If you don’t belong in any of these categories, visit a Eurobank branch to find out more.

Why you must update your details

doValue is legally obligated to keep full and correct details and supporting documents for every debtor. If any details are missing, you will not be able to settle your debts.

Legal and regulatory framework

doValue Greece is obligated to keep full and correct information and supporting documents for every debtor in compliance with:

  • the legal and regulatory framework in force for credit servicing companies (Law 4354/2015)
  • Law 4557/2018, as amended and in force
  • relevant decision 281/5/17.03.2009 of the Banking and Credit Matters Committee of the Bank of Greece, as amended and in force

Full and correct details

Full details means that we keep in our files:

  1. all the required details we must have and
  2. all the supporting documents that prove your details as specified by law.

Correct details means that your details are accurate, true and current.

Regular verification and updating

We are legally obligated to regularly verify and update your information pursuant to our regulatory obligations arising from the current legislation as well as to our relationship.